Give the chemistry question a clear next step.
A useful service page should not be three forwarded emails away.
Put the service page on the shared folio.
Place an NFC tag on the outside of a customer-service folio or at an approved general information point. A compatible phone tap opens the analytical lab overview, product-compatibility resource, or technical-support contact your team selected.
The destination stays in your organization’s existing website or resource system.
Give the page an owner.
Name the person who reviews the resource. Set a date. Test the NFC tag with a compatible phone at its intended location and confirm the page is right for its audience.
The tag points to a general resource. Keep customer details, formulations, sample identifiers, test requests, results, and safety documents in systems approved for that information.
One NFC tag. A clean route to the resource your team chose.
Plan the service resource before the tap.
Map a common question to an approved general page, give it an owner and review date, and test the route on a phone.
Download the readiness checklist
Ready to choose a service touchpoint? Map your lab service touchpoint.